Terms & Conditions

These Terms of Service ("Terms") govern your use of the ZyncSol website and any service we provide. For contracted client work, your signed Master Services Agreement (MSA) and Statement of Work (SOW) take precedence — this page is the public-facing baseline.

1. Acceptance of terms

These Terms form a binding agreement between you and ZyncSol, headquartered at Sheldon Chamber, Coventry Road, Birmingham, B26 3NW, United Kingdom. By accessing or using zyncsol.com, our forms, our portals, or any service we provide, you agree to these Terms.

If you do not agree, do not use the website or services. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.

2. Services we provide

ZyncSol provides professional technology services including web development, mobile app development, digital marketing, CRM and business tooling, and full-stack technology services. We are headquartered in the UK and primarily serve UK clients, alongside a smaller number of engagements in Pakistan, UAE, and the US.

Specific deliverables, scope, timelines, fees, and acceptance criteria for any client engagement are documented in a Statement of Work (SOW) executed under a Master Services Agreement (MSA). Where this page conflicts with an executed MSA/SOW, the executed agreement controls.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract under applicable law. The services are intended for business and professional use.

If we provide access to a client portal or project workspace, you are responsible for safeguarding credentials, restricting access to authorized users, and notifying us promptly of any unauthorized use or security incident affecting your account.

4. Engagements & deliverables

Each engagement is governed by a signed SOW specifying scope, deliverables, schedule, fees, and acceptance criteria. Unless the SOW says otherwise:

• Time estimates are good-faith estimates, not guarantees, and may change with scope
• Acceptance of a deliverable occurs upon written sign-off, or [X] business days after delivery if no rejection notice is received
• Out-of-scope requests follow a Change Order process; we do not perform unbudgeted work without a written Change Order
• You are responsible for timely provision of access, approvals, content, decisions, and personnel necessary for our performance
• Where you delay your dependencies, the project schedule and fee structure may be adjusted accordingly

5. Intellectual property

Website & brand. All content on zyncsol.com — including text, graphics, logos, code, designs, and the ZyncSol name — is owned by or licensed to ZyncSol. You may not copy, modify, distribute, scrape, or create derivative works without prior written permission.

Client deliverables. Upon full payment of fees, you receive a license to use the bespoke deliverables produced specifically for you under the relevant SOW [specify: perpetual, worldwide, royalty-free — confirm with legal]. ZyncSol retains all rights in its pre-existing materials, frameworks, methodologies, and reusable components (e.g. internal templates, boilerplate, proprietary tooling), and grants you a non-exclusive license to use them as embedded in your deliverable.

Feedback. If you provide feedback or suggestions, you grant us a non-exclusive, royalty-free license to use it to improve our services. We are not obligated to act on it.

6. Confidentiality

Each party agrees to protect the other's confidential information with reasonable care and to use it only for the purposes of the engagement. Confidentiality obligations survive termination for [X years — commonly 3–5], except for trade secrets, which remain confidential for as long as they qualify as such under applicable law. We may disclose confidential information when compelled by law, subject to reasonable advance notice where permitted.

7. Fees & payment

• Fees and payment terms are set out in each SOW. Standard payment terms: [insert, e.g. net 30 days from invoice date]
• Late payments accrue interest at [rate] or the maximum permitted by law
• Fees are exclusive of taxes; you are responsible for applicable sales tax, VAT, or withholding tax in your jurisdiction
• We may suspend work or pause access for invoices significantly past due
• Pre-approved expenses are billed at cost with reasonable documentation
• Fixed-bid projects are invoiced against milestones; time-and-materials engagements are invoiced periodically (e.g. monthly)

8. Warranties & disclaimers

ZyncSol warrants that services will be performed in a professional, workmanlike manner consistent with industry standards. For each deliverable, we will, at our option and as your sole remedy, re-perform or correct any non-conforming work identified in writing within [X] days of delivery.

Except as expressly set forth in these terms or an applicable SOW, the website and services are provided "as is" and "as available." ZyncSol disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website or services will be uninterrupted, error-free, or secure.

9. Limitation of liability

To the fullest extent permitted by law, neither party shall be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Each party's total cumulative liability shall not exceed the fees paid or payable under the applicable SOW in the [X] months preceding the event giving rise to liability.

These limitations do not typically apply to: (a) breach of confidentiality, (b) indemnification obligations, (c) IP infringement, (d) gross negligence or willful misconduct, or (e) liability that cannot be limited under applicable law.

10. Indemnification

ZyncSol will indemnify you against third-party claims that bespoke deliverables produced specifically for you under an SOW infringe the third party's IP rights, provided you notify us promptly, give us control of the defense, and reasonably cooperate. If a deliverable is found to infringe, we may modify it, procure a license, or refund fees attributable to that deliverable.

You will indemnify ZyncSol against third-party claims arising from (i) materials or instructions you provide, (ii) your use of deliverables outside the agreed scope, (iii) modifications you make to deliverables, or (iv) your breach of these Terms or applicable law.

11. Term & termination

• Either party may terminate an engagement for convenience with [X] days' written notice, subject to payment for work performed
• Either party may terminate for material breach not cured within [X] days of written notice
• We may suspend access to non-paid services at any time where reasonably necessary to protect ZyncSol, our other clients, or the public
• Provisions that by their nature should survive — IP, confidentiality, payment of fees earned, liability limits, indemnification, dispute resolution — survive termination

12. Governing law & disputes

These Terms are governed by the laws of England and Wales, reflecting ZyncSol's UK head office and primary client base.

The parties will first attempt to resolve disputes through good-faith discussion. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptable use

You agree not to use the website or services to:

• Violate any applicable law, regulation, or third-party right
• Attempt to gain unauthorized access to our systems, accounts, or data
• Probe, scan, or test our infrastructure without prior written authorization
• Send unsolicited bulk communication or phishing attempts using our properties
• Scrape or extract data using automated means that burdens our infrastructure
• Reverse-engineer our deliverables except as expressly permitted by law
• Misrepresent your affiliation with ZyncSol or misuse our brand assets

14. Third-party services

The website and our deliverables may link to or integrate with third-party platforms (e.g. hosting providers, payment gateways, CRMs, scheduling tools). ZyncSol is not responsible for the practices, content, security, or availability of those third parties. Your use of third-party services is governed by their own terms.

15. Changes to terms

We may revise these Terms from time to time. Material changes will be notified via a website banner or, where you have an active engagement, written notice to your designated contact. Continued use after the effective date constitutes acceptance.

16. General provisions

• Entire agreement. These Terms, together with any applicable MSA, SOW, NDA, or DPA, constitute the entire agreement and supersede prior understandings
• Severability. If any provision is unenforceable, the remaining provisions remain in effect
• No waiver. Failure to enforce a provision is not a waiver of the right to do so later
• Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of business assets
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control
• Independent contractors. The parties are independent contractors; nothing here creates a partnership, joint venture, or employment relationship
• Notices. Notices to ZyncSol should be sent to consultant@zyncsol.com
• No third-party beneficiaries. These Terms benefit the parties only

17. Contact