Privacy Policy

This Privacy Policy explains what information ZyncSol ("ZyncSol", "we", "us", "our") collects, why we collect it, how we use it, and what rights you have. It applies to zyncsol.com, our client portals, and any engagement we deliver under a written agreement.

1. Who this policy covers

This Privacy Policy applies to ZyncSol, headquartered at Sheldon Chamber, Coventry Road, Birmingham, B26 3NW, United Kingdom, and to all websites, properties, and services we operate, including zyncsol.com, our client portals, and any engagement delivered under a written agreement.

It applies to visitors to our website, prospects who contact us, candidates who apply for roles, and clients who engage us under a Master Services Agreement (MSA), Statement of Work (SOW), or similar contract. Our head office is in the UK and we primarily serve UK clients, alongside a smaller number of engagements in Pakistan, UAE, and the US.

For contracted engagements, the data processing terms in your signed agreement take precedence over this public policy where they conflict.

2. Information we collect

We collect personal information in three ways: information you give us directly, information collected automatically, and information we receive from third parties.

a. Information you provide

• Contact form data: name, work email, company, phone number, and message content
• Job applications: CV/resume, employment history, references, and supporting materials
• Engagement data: project documentation, technical specifications, system access credentials shared under NDA, and deliverable feedback
• Billing details (for clients): company name, billing address, tax/registration number, and payment details processed by our payment providers

b. Information collected automatically

• Device and browser identifiers (IP address, user agent, screen size, language)
• Usage analytics: pages viewed, time on page, referral source, and click events
• Cookies and similar technologies (see Section 4)
• Server logs, including timestamps and request metadata

c. Information from third parties

• Business contact details from sales-intelligence or outreach platforms
• Referrals from existing clients or partners
• Publicly available sources (company websites, registries) for account research

3. How we use information

We use personal information only for the purposes below, and only for as long as needed. We do not sell personal information.

• Respond to inquiries — replying to contact-form messages, scheduling calls, routing requests to the right team
• Deliver engagements — performing services contracted under an SOW, including project management, communication, and invoicing
• Hire and onboard — reviewing applications, conducting interviews, processing new-hire paperwork
• Operate and improve our website — maintaining performance, troubleshooting, improving content
• Marketing and outreach — sending updates, case studies, and relevant offers; you can opt out at any time
• Legal and compliance — complying with applicable law and protecting ZyncSol's rights

As a UK-headquartered business, our legal bases under UK GDPR include performance of a contract, our legitimate business interests, compliance with legal obligations, and consent, depending on the activity.

4. Cookies & tracking

We use cookies and similar technologies to operate our website, remember preferences, and measure performance:

• Strictly necessary cookies — required for the site to function; no opt-out
• Analytics cookies — e.g. Google Analytics, to understand how visitors use the site; opt-out available
• Marketing cookies — used for retargeting and measuring campaign performance where applicable; opt-out available
• Embedded content — third-party embeds (e.g. YouTube, Calendly) may set their own cookies

You can manage cookies through our cookie banner, your browser settings, or browser privacy extensions.

5. Sharing & third parties

We share personal information only with:

• Service providers we contract to run our business — hosting, CRM, email, analytics, accounting platforms — each bound by confidentiality obligations
• Delivery partners in the regions we operate (UK, Pakistan, UAE, US), when working jointly on a project under agreement
• Professional advisors — lawyers, auditors, accountants who require access to advise us
• Successor entities in the event of a merger, acquisition, or sale of business assets
• Authorities when required by valid legal process, or to investigate fraud or safety threats

We do not sell personal information.

6. Data retention

We retain personal information only as long as necessary for the purpose it was collected, or as required by law:

• Contact inquiries: up to 24 months after the last interaction
• Job applications: 12 months after the role closes, unless you consent to longer talent-pool consideration
• Client engagement data: for the duration of the contract plus statutory requirements for tax/audit purposes
• Analytics data: anonymized after a reasonable period
• Marketing subscribers: until unsubscribe, plus a suppression list to honor opt-outs

7. International transfers

ZyncSol is headquartered and primarily operates in the UK. Where we work with clients or partners in Pakistan, the UAE, or the US, personal information may be transferred to and processed in those jurisdictions, as well as wherever our infrastructure providers host data.

For any transfers of personal data outside the UK, we rely on the UK International Data Transfer Addendum, Standard Contractual Clauses, or equivalent safeguards where required.

8. Your rights

Depending on where you're located, you may have rights including:

• Access — to know what personal data we hold and get a copy
• Correction — to fix inaccurate or incomplete data
• Deletion — to request erasure, subject to retention obligations
• Portability — to receive your data in a structured, machine-readable format
• Objection & restriction — to object to or restrict certain processing, including direct marketing
• Withdraw consent — where processing is based on consent
• Complain to a regulator — UK residents may complain to the Information Commissioner's Office (ICO); residents elsewhere may complain to their local data-protection authority

To exercise these rights, email consultant@zyncsol.com with the subject line "Data Subject Request." We will respond within 30 days, or sooner where required by law.

9. Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Encryption in transit (TLS) and at rest for sensitive data
• Role-based access controls
• Multi-factor authentication on production and admin systems
• Confidentiality agreements with staff and contractors
• Regular vulnerability checks and dependency updates on client-facing systems

No method of transmission or storage is 100% secure. If we become aware of a security incident affecting your personal data, we will notify you and applicable regulators where required by law.

10. Children's privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have done so without appropriate consent, we will delete it.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. The effective date at the top shows when the latest version took effect. For material changes, we will provide reasonable notice — via a website banner, email, or both — before the change takes effect where feasible.

12. Contact & complaints

If you feel we have not adequately addressed your concerns, you have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO), or your local data-protection authority if you are based outside the UK.